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    • HOME
    • PRODUCTS
      • BURGLAR ALARMS
      • CCTV SYSTEMS
      • ACCESS CONTROL
      • INTERCOMS
      • FIRE ALARMS
      • MONITORING & POLICE
      • SMOKE CLOAK
      • COMMERCIAL SECURITY
      • EMERGENCY CALL OUTS
      • FIRE EXTINGUISHERS
      • BODY TEMP MEASUREMENT
      • EMERGENCY CALL SYSTEMS
      • BT REDCARE
      • CSL DUALCOM
      • MISCELLANEOUS PRODUCTS
    • CONTACT US
    • DOWNLOADS
      • MANUALS
      • SPECIFICATION SHEETS
      • CUSTOMER FORMS
    • ABOUT US
      • ABOUT BANS SECURITY
      • VACANCIES
      • NSI APPROVED
      • ACCREDITATIONS
      • GDPR PRIVACY POLICY
      • SITE MAP
      • SECURITY BLOG
      • SECURITY NEWS
    • SUPPORT
      • PRODUCT SUPPORT
      • PORT FORWARDING
    • TESTIMONIALS
      • GOOGLE REVIEWS
      • BUY WITH CONFIDENCE
      • WHAT OUR CUSTOMERS SAY
    • LOCATIONS

  • HOME
  • PRODUCTS
    • BURGLAR ALARMS
    • CCTV SYSTEMS
    • ACCESS CONTROL
    • INTERCOMS
    • FIRE ALARMS
    • MONITORING & POLICE
    • SMOKE CLOAK
    • COMMERCIAL SECURITY
    • EMERGENCY CALL OUTS
    • FIRE EXTINGUISHERS
    • BODY TEMP MEASUREMENT
    • EMERGENCY CALL SYSTEMS
    • BT REDCARE
    • CSL DUALCOM
    • MISCELLANEOUS PRODUCTS
  • CONTACT US
  • DOWNLOADS
    • MANUALS
    • SPECIFICATION SHEETS
    • CUSTOMER FORMS
  • ABOUT US
    • ABOUT BANS SECURITY
    • VACANCIES
    • NSI APPROVED
    • ACCREDITATIONS
    • GDPR PRIVACY POLICY
    • SITE MAP
    • SECURITY BLOG
    • SECURITY NEWS
  • SUPPORT
    • PRODUCT SUPPORT
    • PORT FORWARDING
  • TESTIMONIALS
    • GOOGLE REVIEWS
    • BUY WITH CONFIDENCE
    • WHAT OUR CUSTOMERS SAY
  • LOCATIONS

Call us today on 0800 6523199 to book a FREE site survey

SOUTHERN MONITORING SERVICES

Bans Security offers a range of monitoring solutions for residential and commercial customers to best suit your needs and budget. We work Southern Monitoring Services to provide high quality, reliable services including key holder only, Police response and G4S Patrol & Response. Our monitoring services monitor all types of alarm systems including intruder, CCTV and fire. 


Not only are Bans Security NSI Approved installers, we use the largest supplier of Independent Monitoring Services which also meets NSI Gold requirements. Southern Monitoring and Northern Monitoring Services have got the whole country covered. Formed in 1983, they are the largest independent ARC and RVRC in the UK with over 25 years experience and achieved the first NSI Quality Assurance ISO 9002 certificate. Both high security centres are NSI Gold for Security, Fire and CCTV Monitoring.


Offering the following forms of monitoring:

  • Digital Communicator
  • Redcare Classic/GSM/Agile/Assure
  • GPRS DualCom Grades 2, 3 & 4 plus DualCom Fire
  • Emizon 21 Dual Path IP signalling
  • WebWayOne 2424 Dual Path signalling
  • Remote CCTV Monitoring for BS8418 systems and Non BS8418 systems


They don’t just monitor alarms and CCTV; they can monitor anything - for example, medical, industrial and environmental alarms, lifts, scaffolding, lone workers, satellite tracking systems - you name it. 


But for us, our most important objective is to provide you with a personal service and a tangible level of support beyond promotional literature and staff titles.


Their fully manned centres operate from two locations within the UK and provide for a virtual alarm handling network and telephony system. All phone calls are answered personally and recorded; none of their services are outsourced, either within or outside the UK.


We take ownership from the initial point of sale through to ongoing customer service visits. Our experienced, knowledgeable and friendly staff are there to help. Our services are extensive and include professional sales advice, consultancy, project management, technical support and training.


The current Standard requires that an approved monitoring centre has contingency arrangements in the event of attack or disaster - natural or otherwise. This is often achieved with a backup agreement with another approved centre. Where they are different is that SMS and NMS are two independent but fully integrated centres providing 100% real-time backup to one another.


Not only can one act as a backup to the other in the event of disaster, but calls to either ARC can be responded to by the other - a service that very few can offer. Both centres offer a Virtual Call Centre service where they co-ordinate your out-of-hours calls and service engineers.


By offering the most comprehensive monitoring and communications packages and the very best in customer service, they are recognised as a major force within the monitoring industry in the UK.

  • Major incentives and signalling upgrade campaigns for Security and Fire systems
  • IP, GPRS and PSTN connectivity
  • NSI Gold fully approved Alarm Receiving Centre (ARC)
  • Remote Video Response Centre (RVRC)
  • Fully BS 8418 compliant for remote CCTV response to emergency services
  • Huge savings over manned guarding costs on site
  • Over 1000 installers use our facilities across the UK

Secure Your Property Today with 24/7 Alarm Monitoring

What Is A Police URN and how do you keep it?

Willl the Police to attend your property whenever the alarm activates?


Applying for Police Response

A Police response is based on a number of factors including availability of resources, time taken to reach the property, priority to respond based on other incidents and whether a Police URN (Unique Reference Number) has been issued to a properties security system.

In order to reduce the amount of time wasted by Police attending false alarm activations, the NPCC (National Police Chiefs Council) administer the current Guidelines on Police Requirements & Response to Security Systems.


To obtain a Police URN there are certain conditions that must be achieved relating to:

  • Your alarm system
  • The company you use to install and maintain the alarm.
  • The type of signalling system used by your alarm system.
  • The monitoring station or ARC (Alarm Receiving Centre) connected to your alarm system.
  • The performance of your alarm system.

It is also important to understand poor performance of your alarm system can result in your Police URN being withdrawn.

For example, if your alarm system triggers 2 false calls within a 12 month rolling period, you will be served with a notice requiring action to be taken to prevent further false calls.

If your alarm system triggers 3 false calls within a 12-month rolling period, police response will be withdrawn. If this happened, you would need to inform your insurance company, as this may impact your insurance premium and cover.

How to obtain a Police URN

To obtain a Police URN you should:

  • Use an alarm system with a Type A signalling system. This is a Remote Signalling System terminating at a recognised Alarm Receiving Centre (ARC) or monitoring station.
  • Alarm systems installed after June 2012 must conform to PD6662: 2010 and BS 8243.
  • Your alarm installation company and Alarm Receiving centre should be certified by a UKAS accredited body such as the National Security Inspectorate (NSI) 
  • A Police URN is issued by your local Police constabulary. This means the criteria may differ depending on your local constabulary requirements.
  • Your qualified Alarm installer and ARC will then administer the application and receive your Police URN number.

BANS SECURITY MONITORING SERVICES

Southern Monitoring Services

Southern Monitoring Services

Southern Monitoring Services

24 Hour Monitoring Services

Bans security offers a range of monitoring solutions for residential and commercial customers to best suit your needs and budget. We work with Southern Monitoring Services to provide high quality, reliable services. Read More

CSL DualCom

Southern Monitoring Services

Southern Monitoring Services

CSL DualCom

 CSL have tailored a range of signalling products that match the Security System Grade right the way through from Grade 2, 3 and 4 Security installations and the highest specification of Fire signalling grades. The price of the product has been matched to the grade. Read More

BT Redcare

Southern Monitoring Services

BT Redcare

BT Redcare

 BT Redcare have been in the fire and security industry for over 30 years and provide alarm signalling devices and services which enable fire, security and more to be monitored over a secure network - keeping homes and businesses safe.  Read More

CUSTOMER TESTIMONIALS

Mr Pennington

Mr Pennington

Mr Pennington

 "Excellent response right from first enquiry. Clear and concise verbal discussion on possibilities for installation and then good written quote. Installation first class."

D. Pinkerton

Mr Pennington

Mr Pennington

 "Reliable, tidy, competent and friendly service. We have already recommended this company to friends."

Mr David J

Mr Pennington

Mr David J

 "I have used BANS for nine years and have always been very pleased with their fast, friendly and efficient service."

ACCREDITATIONS

NSI Silver Accreditation
TrustMark Accreditation
CHAS Accredited Contractor
ECA Member Accreditation
FSA Member Accreditation
Trading Standards Approved Accreditation

CONTACT US

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Please do not hesitate to contact us for help with any of your security needs. We offer free quotations and site surveys for your peace of mind. 

Bans Intruder & Fire Systems Ltd

56 Swinburne Road Oxford OX4 4BG

Oxford: 01865 728089 info@bans-security.co.uk Account Customers: Please use the email address on your paperwork

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